FAQ: How can I change the network account password at The Portal?

  1. Open a web browser (e.g. Chrome), type the link https://portal.eduhk.hk in the Address field and press Enter to get the following website.
  2. Click on the link Password Change on the bottom.
    Click change password if you login from internet

  3. Enter your account username in the Username field.
  4. Enter your Old Password (current password).
  5. Enter a new password
      Note:
    • The password must have 8 to 25 alphanumeric characters with at least one alphabet (a-z, A-Z) and one numeric digit (0-9). Don't re-use the previous 3 passwords. Do not accept the characters ' < > & and the space character as password.
    • This will change BOTH the EdUHK password and Google password.
  6. Enter the new password in the Retype New Password field.
  7. Finally, click Change Password to finish and you will get a confirmation like Account password has been changed successfully.
    Enter your user name and old password. Then enter your new password twice and click the change password button

  8. It takes around 5 minutes to synchronize your new password to all systems. Please try login with the new password after 5 minutes.



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