Qualtrics - Survey Tool

Qualtrics is a robust, intuitive and user-friendly survey system available to EdUHK staff and students to conduct surveys for researches, studies or evaluations. It supports a wide range of question types from simple questions (e.g. multiple choice, matrix, text entry and etc) to advanced ones (e.g. constant sum, file upload and etc). It also provides identity authentication checks and logic flow of survey questions. Qualtrics is widely used for event registrations, event/activity evaluations, user satisfaction surveys and students' research surveys.

How to access Qualtrics

1. Open any web browser and visit https://eduhk.qualtrics.com.
2. Login with your EdUHK username and password.
3. For first time login, read the “Terms of Service” and click the “I accept” button to proceed.
4. The system landing page will be displayed after successful login.

Resources

If you are new to Qualtrics, or have any questions about the tool, you have access to the following support resources.

• "Introduction to Qualtrics " - A simple user guide for first time users prepared by OCIO.
• On-demand training and documentation resources: https://www.qualtrics.com/support/survey-platform/getting-started/survey-platform-overview/
  1. Project Management
  2. Survey Overview
  3. Distributions
  4. Data & Analysis
  5. Reporting
• Qualtrics Support
  1. Qualtrics Support Portal - https://www.qualtrics.com/support/

Migration from a current subscription to the University subscription

In regards to users who have current subscriptions on Qualtrics, they can migrate their accounts to the University license by contacting Qualtrics Support Team via the Support Center and requesting a "User Move". The process is detailed at: https://www.qualtrics.com/support/survey-platform/managing-your-account/user-moves/.

Notes:

1. Users are reminded to avoid the collection of sensitive personal data such as HKID, Passport number, credit card information, as far as possible. If personal data are collected, please kindly make sure the relevant Personal Information Collection Statement and Privacy Policy Statement are included in accordance with the requirements of the Personal Data (Privacy) Ordinance . Please see our personal data protection webpage and  the Office of the Privacy Commissioner for Personal Data (PCPD)'s webpage for more information.
2. Users are reminded to comply with the University's Information Security Policy
3. Form owners are responsible for the housekeeping of the data captured, and backing up of the data regularly.
4. Users can also use Google Docs (a service provided by Google) to create anonymous survey form for external users or users without EdUHK network account and password. Training videos about creating forms with Google Docs is also available on the Internet. Please visit http://www.youtube.com/watch?v=gwQ4KAIykq4&feature=related.
5. For functional account, user must enable the email feature in order to access the Qualtrics system.