Computer Accounts

Each staff member is given an EdUHK network account to access network services such as The Portal, information systems, Wi-Fi services, etc. The same account is used for the University's official email service on Microsoft 365. Information regarding account username is sent to users through internal mail. Please visit "Computer Accounts (For Staff)" for details.

FAQ: How can I change the network account password?

EdU Card for Staff

The EdU Card for staff is issued to all staff members of the University for the purposes of identification and physical access to the University's facilities such as the Library, car park, sports facilities, swimming pools, hostels, etc. The Human Resources Office (HRO) is responsible for staff card issuance, return and replacement while OCIO is responsible for card printing service. Please see EdU Card for more information.

Connecting Your Computer to the Campus Network

On Campus:
Users can connect to the campus network through a wireless connection. The EdUHK wireless network is available almost everywhere in the Tai Po Campus, Tseung Kwan O Study Centre and North Point Study Centre.

FAQ: How to select the various SSIDs and wireless connection methods in EdUHK?

At Home:
Users can make secure connections from their home computers or mobile devices to the campus network through the University's Secure Sockets Layer Virtual Private Network (SSL VPN). It enables users to access certain restricted IT services such as DMS and SPSS, and make connections to some central network servers using SFTP outside the campus.

Unified Communication and Collaboration System (IP Phone System)

The UC&C System provides not only traditional telephone services on a desk phone but also new features to enhance communication and collaboration. Colleagues can set up call forwarding and manage their personal contact list on their PCs as well as mobile devices with the softphone client. The UC&C system also incorporates instant messaging, and point-to-point audio and video call functions. 

OCIO is responsible for the support and maintenance of the UC&C system, as well as the IP Phone Add/Move/Change requests.

Central Teaching Facilities

The University has around 100 central teaching venues, including lecture theatres, general classrooms, general purpose computer rooms and open access computer rooms. All these rooms are equipped with essential audio-visual equipment and network connections. OCIO is responsible for the support and maintenance of the equipment in these venues. Users can reserve the teaching venues through the iBooking System. Please visit Central Teaching Facilities for more details.

Information Security Policy

The Information Security Policy, which aims to protect the information assets of the University, has been in place since 2009. According to its confidentiality, information asset should be classified as one of the three categories: Confidential, Internal or Public. All staff members are required to comply with the requirements as specified in the Policy and its supporting policies in order to protect confidential / personal information from disclosure to unauthorised individuals. It is imperative that staff members should report any suspected information security incidents to the University's Information Security Officer (currently the Chief Information Officer is taking up this role) in a timely manner so that the authority could response accordingly to contain the damage or risk. Please visit the University's Information Security Policy webpage for more information.