Unified Communication and Collaboration System

• About the UC&C System
• Desk Phone
• Softphone App
• Useful Tips on the Use of the Softphone App
• Passwords
• International Calls (IDD)
• User Guides
• FAQ

About the UC&C System

The Unified Communication and Collaboration (UC&C) System provides not only traditional telephone services on a desk phone, but also new features to enhance communication and collaboration. In addition to the basic telephone functions, colleagues can set up call forwarding and manage their personal contact lists on their PCs as well as mobile devices with the softphone app. The UC&C system also incorporates instant messaging and point-to-point audio and video call functions.

Desk Phone

The Avaya desk phone with a colour display supports the following features:

• Handsfree and speaker modes (full duplex)
• Call transfer, call on hold, call forward, call pickup, call hunting, conference call, etc.
• Do Not Disturb (DND) function
• Recent call history - list of incoming, outgoing and missed calls
• Caller ID - incoming caller number/name 
• Corporate contact list and personal contact list
• Visual voicemail to view the list of messages and select the action needed 
• Visual alerts for incoming calls and voicemails
• Voicemail-to-email forwarding function

Video: Using Avaya J179. (If you cannot view the video, please click here to open the video.

Softphone App - Avaya Workplace 

With the softphone app called Avaya Workplace, users can access the UC&C system via their mobile devices (e.g. mobile phones, laptop, etc.) anywhere anytime.

Avaya Workplace allows users to:

• Use basic telephone functions with the office phone number
• Make point-to-point audio and video calls
• Listen to and manage voicemail messages
• Make and join audio conference calls
• Access call history
• Send point-to-point text messages
• Set up call forwarding
• Set up DND
• Manage personal contacts

Application for the Softphone App Service

Please submit your application via "F042 - Application for the Avaya Softphone service".

Upon receipt of your application, we will create an Avaya Cloud Account for the softphone service. This process normally takes one to two working days. Once your account is ready, you will receive an email from Avaya Cloud Accounts <noreply@avayacloud.com> with a link to register for the service.

For the installation guides, please go to the Avaya Workplace App User Guides.

Useful Tips on the Use of the Softphone App

Passwords

Users need different passwords for the following purposes:

1. To access voicemails: A password is needed to listen to voicemail messages on the desk phone or via the softphone app. Colleagues are recommended to change the initial password as soon as possible on the desk phone.
2. To access the softphone app: Colleagues can log in to the Avaya Workplace with their Microsoft 365 accounts and passwords. 

International Calls (IDD)

Please follow the procedures and dial format below. (Note: Your departmental IDD telephone account will be charged for any international call placed. Only authorised persons with the departmental passcode can use the service.)

9 + 0060 + [Country Code + Area Code] + [Phone Number] + # + [Authorisation Code] + #

where

9 + 0060 are the required numbers for call transfer in the UC&C system.

[Country Code + Area Code] are listed on the Directory of International Telephone Numbers or Country Code List.

[Authorisation Code] is an 8-digit departmental passcode for outgoing international calls. Please contact your Departmental Computer Coordinator (DCC) or the general office of your department for the code.

Below is an example of a phone number “12345678” in Singapore (Country code: 65).

User Guides

1. Avaya Quick User Guide
2. Avaya Contacts List Guide
3. Avaya Voicemail Quick User Guide
4. Avaya Workplace App User Guide - Softphone for Android device.pdf
5. Avaya Workplace App User Guide - Softphone for iOS device.pdf
6. Avaya J179 Official Manual