FAQ: How can I change the network account password?

  1. Open a web browser (e.g. Chrome), and go to The Portal at https://portal.eduhk.hk and click Change/Reset Password | Personal Information Collection Statement. Then, click Password Change on the Password Change and Reset webpage.
  2. Enter your account username in the Username field.
  3. Enter your Current Password, or initial password for new users, in the Old Password field.
  4. Enter a new password
    • Note:
      • The password must have 8 to 25 alphanumeric characters with at least one alphabet (a-z, A-Z) and one numeric digit (0-9). Don't re-use the previous 3 passwords. Do not use characters like ' , <,  >, & and "space" in the password.
      • This will change BOTH the EdUHK password and Google password.
    • Enter the new password in the Retype New Password field.
    • Finally, click Change Password to finish and you will get a confirmation like Account password has been changed successfully.
      Enter your user name and old password. Then enter your new password twice and click the change password button

    • It takes around 5 minutes to synchronize your new password to all systems. Please try login with the new password after 5 minutes.

 


 

 

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