Report on IT Help Desk Performance Pledge for 2023
The figures below are calculated on calls received by the IT Help Desk and Classroom Service hotlines, and do not include calls on matters that are out of our scope of services.
| Year 2023 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Calls closed within 3 working days (Target: 90%) (PPA) | 96.6% | 97.9% | 97.4% | 97.8% | 97.8% | 95.8% | 99.1% | 97.2% | 97.8% | 98.1% | 98.1% | 94.6% |
| Recorded messages on IT Help Desk hotline responded within 24 hours (Target: 95 %) (PPB) | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
| Remarks |