Useful IT Information for New Students


 
 

Getting Help

Computer Accounts

Each student is entitled to two computer accounts, namely EdUHK network account and Google email account. He/She can use the same login name and password for all the EdUHK network services and Google Webmail System.

All EdUHK computer accounts will be terminated when one ceases to be a student at EdUHK, and all associated data will be deleted. Please visit "Computer Accounts (For Student)" for details.

FAQ: How can I change the network account password?

EdU Card for Students

The EdU Card for students is issued to all EdUHK students for the purposes of identification and physical access to the University's facilities such as the Library, sports facilities, swimming pools, hostels, etc. The Registry (REG) is responsible for student card issuance, return and replacement while OCIO is responsible for card printing service.


Campus Network

On Campus:
Users can connect to the campus network through a wireless connection. The EdUHK wireless network is available almost everywhere on the Tai Po Campus, Tseung Kwan O Study Centre and North Point Study Centre.

FAQ: How to select the various SSIDs and wireless connection methods in EdUHK?

At Home:
If users have subscribed to service from an Internet Service Provider (ISP), they can connect their mobile devices or home computers to the campus network through the University’s Secure Sockets Layer Virtual Private Network (SSL VPN). It enables users to use certain IT services outside campus in a more secure way. These services include using SPSS outside campus, making connections to some central network servers using FTP/SFTP client software, etc.


eLearning Platforms

To support blended and distance learning, the University uses Moodle as our Learning Management System (LMS). The Centre for Learning, Teaching and Technology (LTTC) is responsible for the front-line support and training of Moodle while OCIO is responsible for the support of the eLearning infrastructure. For details, please visit eLearning Platforms.


Online Meeting Tools

There are many online meeting products available on the market and users can choose the product according to their needs.

  • Zoom is a cloud-based service which provides simple online meetings, content sharing, and video conferencing capabilities. All staff and students can use their EdUHK accounts to log into Zoom.
  • As eligible users of Microsoft 365, staff and students can log in to Microsoft Teams and Skype for Business with their EdUHK email accounts. Microsoft Teams is a collaboration tool for online meetings, conversations and content sharing, while Skype for Business is an instant messaging tool with the capability of screen-sharing.
  • Google Meet is another video conferencing app that colleagues can access with their Google accounts on the student domain (username@s.eduhk.hk).

 


Central Computing Facilities

OCIO manages a number of computer rooms on the Tai Po Campus, Tseung Kwan O Study Centre and North Point Study Centre to support teaching and learning. The computer room at C-LP-21 on the Tai Po Campus is open 24 hours daily.

Besides, a number of network printers are installed in the central computer rooms and some Print-N-Go stations are setup in the Learning Commons and the Library. To facilitate students to get started at the beginning of the school year, each student is given a complimentary print quota of HK$120 per annum. If needed, they can purchase additional print quota using the Octopus Payment Machines on the campus. We recommend students print only when necessary to protect the environment.


Computing Policies & Regulations

Students should use the computing, network infrastructure and voice communications services of the University in a responsible, ethical and legal manner. They should observe all relevant regulations, guidelines and legislations on the use of such services. Please visit Policies and Guidelines for more information.


Getting More Information and Help

More information on OCIO services can be found on the OCIO website (https://www.eduhk.hk/ocio/). You can refer to some quick links below:

Students can always email us at helpdesk@ocio.eduhk.hk or call our hotline at 2948 6601 for assistance. There is a 24-hour voice recording system for users to leave messages after office hours or when the line is busy. Our colleagues will respond as soon as possible. We also have an AI-powered Chatbot on the OCIO website to provide fast and automatic answers to most questions on OCIO services. Besides, students can report any IT-related problems/incidents online using the LANDesk self-service (https://landesk.eduhk.hk) anywhere anytime.