FAQ: I got error annoying message after login Skype for Business mobile app saying that "We can't connect to the server." What can I do?

When students login the “SKYPE for Business” App on mobile, they might see the follow error message.

It is a bit annoying but it will be gone after the call is established. It does not affect the functions of SKYPE. There are some workaround though to get rid of these messages once for all.

The image illustrate the error message


Workaround:

Please follow the following steps to get rid of the error message.

For iOS devices:

  1. After login Skype for Business on your mobile app
  2. Click "User Profile -> Settings -> Exchange"
  3. Turn off “Auto-Detect server” option.
    The image illustrate the setting for iOS
  4. Go back to the main screen.

For Android devices:

  1. After login Skype for Business on your mobile app
  2. Click "User Profile -> Settings -> Exchange"
  3. Turn off “Use Skype for Business credentials” option.
  4. Enter email address in “User Name”.
  5. Enter password.
  6. Leave the email address field blank.
  7. Then click “OK”
    The image illustrate the setting for Android
  8. Go back to the main screen.



Author

anon

kwcheng