Information Centre - Student Records Service Desk

Services Provided

1. Handling enquiries related to student records
2. Receiving various kinds of applications, including:
   • Academic Documents* (Current Students / Graduates)
   • Credit Transfer
   • Change of Programme / Major / Minor / Mode of Study
   • Change of Personal Particulars
   • Deferment of Studies
   • Replacement of Certificate* (Current Students / Graduates)
   • Replacement of Student Card
   • Withdrawal of Studies
3. Providing a 24-hour-self-service area for submission of the above application forms

* Please use online application service instead of submitting paper forms, to support the University in becoming an environmentally sustainable campus.

Location

Room A-G/F-11, CKCF Building (Block A)
The Education University of Hong Kong
10 Lo Ping Road, Tai Po, New Territories, Hong Kong
 

Contacts

Telephone Number: 2948 6177
Fax Number: 2948 8273
E-mail: siec@eduhk.hk
 

Opening Hours

Mondays to Fridays	8:30 a.m. - 5:20 p.m.
Saturdays, Sundays and Public Holidays	Closed
When Black Rainstorm Signal or Typhoon Signal No. 8 or above is in force
When the pre-No.8 special announcement is made by Hong Kong Observatory
If Black Rainstorm Signal or Typhoon Signal No.8 or above is cancelled under the following circumstances: a. at or before 9:00 a.m.   b. after 9:00 a.m. or before 11:00 a.m.   c. after 11:00 a.m.	Open at 11:00 a.m.   Open at 2:00 p.m.   Closed

Special Announcement

Suspension of in-person counter services at Information Centre on 19 – 21 November 2025 
 
Please note that the in-person counter services at Information Centre will be SUSPENDED from 19 to 21 November 2025 due to staff involvement in supporting the Graduation Ceremony. Services will be resumed on 24 November 2025.
 
In-person collection of academic documents and application submission will be suspended during the abovementioned period. Please submit the application for academic documents via online service instead of submitting paper forms on campus.
 
For arrangements for submission of the application form, please refer to HERE. 
 
 
 
For enquiries, please contact us at 2948 6177. Thank you for your attention.
 
We are sorry for any inconvenience caused.