Survey on Facilities and Services of the Tseung Kwan O Study Centre 2012-13

Survey on Facilities and Services of the Tseung Kwan O Study Centre 2012-13

將軍澳教學中心設施及服務意見調查 2012-13

（Strictly Confidential 絕對保密）

To enhance the facilities and services of the Tseung Kwan O Study Centre, an annual survey is conducted to solicit views and comments of students and staff. You are cordially invited to complete the questionnaire by checking the appropriate button on the side of each item below.

此問卷收集同學和教職員對將軍澳教學中心的意見，作為日後改善設施和服務的重要參考資料。請於下列各項選擇適當的鍵。

Please check “Not Applicable” if you have not used the facility / service in the past 6 months.
如在過去六個月未曾使用有關設施或服務，請選擇「不適用」。
For items that you are very dissatisfied with, please provide details for our follow-up.
如您對個別項目非常不滿意，敬請提供詳情，讓本處可盡快跟進。

SECTION 1: USER SATISFACTION 第一部份：使用者意見
(Ａ)　Classrooms 課室
1) Air Conditioning 冷氣	Very Satisfactory 非常滿意	Satisfactory 滿意	Acceptable 尚可	Unsatisfactory 不滿意	Very Unsatisfactory 非常不滿意	Not Applicable 不適用
2) Lighting 燈光	Very Satisfactory 非常滿意	Satisfactory 滿意	Acceptable 尚可	Unsatisfactory 不滿意	Very Unsatisfactory 非常不滿意	Not Applicable 不適用
3) Chairs and Tables 檯椅	Very Satisfactory 非常滿意	Satisfactory 滿意	Acceptable 尚可	Unsatisfactory 不滿意	Very Unsatisfactory 非常不滿意	Not Applicable 不適用
4) Teaching Facilities (Projector, Computer Equipment, etc.) 教學設施（投射器、電腦設備等）	Very Satisfactory 非常滿意	Satisfactory 滿意	Acceptable 尚可	Unsatisfactory 不滿意	Very Unsatisfactory 非常不滿意	Not Applicable 不適用
(B)　Student Common Room / Learning Commons 學生公共休息室／學習共享空間
5) Seating Capacity 座位數量	Very Satisfactory 非常滿意	Satisfactory 滿意	Acceptable 尚可	Unsatisfactory 不滿意	Very Unsatisfactory 非常不滿意	Not Applicable 不適用
6) Distilled Water Dispenser / Microwave Oven 蒸餾水機 / 微波爐	Very Satisfactory 非常滿意	Satisfactory 滿意	Acceptable 尚可	Unsatisfactory 不滿意	Very Unsatisfactory 非常不滿意	Not Applicable 不適用
7) Snack / Soft Drink Vending Machines 小食 / 飲品售賣機	Very Satisfactory 非常滿意	Satisfactory 滿意	Acceptable 尚可	Unsatisfactory 不滿意	Very Unsatisfactory 非常不滿意	Not Applicable 不適用
(C)　Other Facilities 其他設施
8) “Daily Timetable” Shown on TV 顯示於電視螢光幕上的「每日上課時間表」	Very Satisfactory 非常滿意	Satisfactory 滿意	Acceptable 尚可	Unsatisfactory 不滿意	Very Unsatisfactory 非常不滿意	Not Applicable 不適用
9) Clarity of Signage 指示牌的清晰程度	Very Satisfactory 非常滿意	Satisfactory 滿意	Acceptable 尚可	Unsatisfactory 不滿意	Very Unsatisfactory 非常不滿意	Not Applicable 不適用
10) Waste Recycle Bins 廢物回收桶	Very Satisfactory 非常滿意	Satisfactory 滿意	Acceptable 尚可	Unsatisfactory 不滿意	Very Unsatisfactory 非常不滿意	Not Applicable 不適用
(D)　Facility Cleanliness 設施清潔
11) Classrooms 課室	Very Satisfactory 非常滿意	Satisfactory 滿意	Acceptable 尚可	Unsatisfactory 不滿意	Very Unsatisfactory 非常不滿意	Not Applicable 不適用
12) Corridors, Lobbies & Public Areas 走廊、大堂及公用地方	Very Satisfactory 非常滿意	Satisfactory 滿意	Acceptable 尚可	Unsatisfactory 不滿意	Very Unsatisfactory 非常不滿意	Not Applicable 不適用
13) Toilets 洗手間	Very Satisfactory 非常滿意	Satisfactory 滿意	Acceptable 尚可	Unsatisfactory 不滿意	Very Unsatisfactory 非常不滿意	Not Applicable 不適用
14) Overall Cleaning Condition 整體清潔情況	Very Satisfactory 非常滿意	Satisfactory 滿意	Acceptable 尚可	Unsatisfactory 不滿意	Very Unsatisfactory 非常不滿意	Not Applicable 不適用
(E)　Study Centre Office Webpage 教學中心事務處的網頁
15) Layout of the Webpage 網頁的設計	Very Satisfactory 非常滿意	Satisfactory 滿意	Acceptable 尚可	Unsatisfactory 不滿意	Very Unsatisfactory 非常不滿意	Not Applicable 不適用
16) Content 內容豐富程度	Very Satisfactory 非常滿意	Satisfactory 滿意	Acceptable 尚可	Unsatisfactory 不滿意	Very Unsatisfactory 非常不滿意	Not Applicable 不適用
(F)　Study Centre Office Reception Counter Services (Room G01) 教學中心事務處的接待處服務（G01室）
17) Courtesy of Staff 員工禮貌	Very Satisfactory 非常滿意	Satisfactory 滿意	Acceptable 尚可	Unsatisfactory 不滿意	Very Unsatisfactory 非常不滿意	Not Applicable 不適用
18) Willingness to Help 樂意提供協助	Very Satisfactory 非常滿意	Satisfactory 滿意	Acceptable 尚可	Unsatisfactory 不滿意	Very Unsatisfactory 非常不滿意	Not Applicable 不適用
19) Overall Performance 整體表現	Very Satisfactory 非常滿意	Satisfactory 滿意	Acceptable 尚可	Unsatisfactory 不滿意	Very Unsatisfactory 非常不滿意	Not Applicable 不適用
(G)　Security Services 保安服務
20) Courtesy of Security Guards 保安員的禮貌	Very Satisfactory 非常滿意	Satisfactory 滿意	Acceptable 尚可	Unsatisfactory 不滿意	Very Unsatisfactory 非常不滿意	Not Applicable 不適用
21) Alertness 警覺性	Very Satisfactory 非常滿意	Satisfactory 滿意	Acceptable 尚可	Unsatisfactory 不滿意	Very Unsatisfactory 非常不滿意	Not Applicable 不適用
22) Overall Performance of Security Guards 保安員之整體表現	Very Satisfactory 非常滿意	Satisfactory 滿意	Acceptable 尚可	Unsatisfactory 不滿意	Very Unsatisfactory 非常不滿意	Not Applicable 不適用
(I)　Overall Degree of Satisfaction 整體滿意程度
23) In general, are you satisfied with the service and facilities of the Tseung Kwan O Study Centre? 您對將軍澳教學中心的整體滿意程度	Very Satisfactory 非常滿意	Satisfactory 滿意	Acceptable 尚可	Unsatisfactory 不滿意	Very Unsatisfactory 非常不滿意	Not Applicable 不適用
24) Are there any other comments you would like to share with us? 您有否其他意見想與我們分享？
SECTION 2: YOUR PERSONAL INFORMATION (OPTIONAL) 第二部份：個人資料（可選擇填寫） Please select the most appropriate responses in respect of the following items. 請於以下各項選擇最適當的鍵。
1. You are a 您是一位 Full-time Student 全日制課程學生 Part-time Student 兼讀制課程學生
2. Which programme are you attending? 您目前就讀哪一課程？ Others (Please specify) 其他（請註明）：
3. How many times per week in a semester do you attend class in the Tseung Kwan O Study Centre? 以一個學期計算，您每週有多少次在將軍澳教學中心上課？ Once 一次 Twice 兩次 Thrice or Above 三次或以上 Not Applicable 不適用
4. When do you attend class in the Tseung Kwan O Study Centre? 您什麼時段在將軍澳教學中心上課？ Day Time 日間 Evening 晚上 Not Applicable 不適用
5. If you would like us to contact you about your feedback, please fill in below: 若想我們與您聯絡，請填寫以下資料： Name 姓名: E-mail 電郵: @ied.edu.hk Telephone No. 電話號碼::